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In der Esker Trendstudie 2023 „KI-gesteuerte Automatisierung im Customer Service“ erhalten Sie interessante Insights, wie der aktuelle Status zur Automatisierung im Customer Service in deutschen Unternehmen ist und wie zukünftige Planungen bei der KI-gesteuerten Automatisierung im Customer Service aussehen. Die Studie beleuchtet u. a. die möglichen Einsatzgebiete von KI, Vorbehalte gegenüber dem Einsatz und das Rollenverständnis der Mitarbeitenden in Bezug auf KI.
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